We strive to be a responsible corporate citizen and provide our customers with a positive gaming experience. While most of our customers enjoy gaming as a form of entertainment, a small percentage may experience problems.
Hence, Fraser Downs Racetrack & Casino has taken a responsible approach to gaming. We’re working with local communities and provincial authorities to educate and create awareness around Responsible Gaming. Since our humble beginnings, significant funds and resources have been allocated towards Responsible Gaming programs. Responsible Gaming initiatives that Fraser Downs Racetrack & Casino is deeply committed to include:
Responsible Gaming Staff Training
Enhanced knowledge, awareness, attitudes and skills of our staff so they may respond appropriately to guests who may be experiencing problems.
Responsible Gaming Literature
Easily accessible Responsible Gaming literature and brochures at all our gaming facilities and the promotion of responsible gambling policies, practices and procedures within the gaming industry.
Voluntary Self Exclusion Program
This program allows an individual to voluntarily exclude himself/herself from a casino property for a set period of time.
Responsible Gaming Information Centres
These information centres are interactive booths on the gaming floor which provide information on responsible play, odds of winning, gambling myths and facts, risk factors and where to find help for problem gambling.
BC Partnership for Responsible Gaming
Fraser Downs Racetrack & Casino is an active member of the BC Partnership for Responsible Gaming.
Fraser Downs Racetrack & Casino is committed to high ethical marketing standards that do not target minors in any way possible or portray extravagant or misleading wins.
No minors are allowed in our casinos. The 19+ rule is strictly enforced.
To learn more about the various Responsible Gaming programs Fraser Downs Racetrack & Casino is involved in, please review the following links:
Problem Gambling Help Line 1.888.795.6111
If you would like to contact the Responsible Gambling Department at Fraser Downs Racetrack & Casino please send us an email at[email protected]